Can I return my order?
In most cases, yes. Returns are accepted in accordance with the following:
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund. Refunds for items returned within 15 days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. Please mail your package in a prepaid, insured, traceable method to the address below.
- Within 15 days of invoice date
- 10% restocking fee on returned orders of $100 or more.
- Customer is responsible for return shipping charges.
- We cannot accept returns on special orders (high volumes of 100 or more shapes).
- Include a copy of your original invoice.
Can I cancel my order if it has not been shipped?
Yes, if you contact us within 12 hours of your purchase; as we strive to ship all orders same day or on the next business day.
Cookie Cutters, LLC
1373 Terrace Rd.
Clearwater, FL 33755
Please don't hesitate to e-mail:firstname.lastname@example.org with any questions or concerns.